Frequently Asked Questions

Homecarte warrants to you that all Products will be free from any manufacturing defect and fault in installation workmanship. The warranty only applies if the Products are properly maintained and used for normal domestic use. Warranty details for various products are given below:
 

Product

Warranty Period

Remarks

Exceptions

Cabinet, Carcass

10 Years

Covers BWP Plywood, BWR Plywood and Commercial Plywood, HDHMR; Covers against de-lamination and edgeband peeling.

Does NOT cover damage caused by misuse, negligence, normal wear and tear; Only bends that are >3mm will be attended by Homecarte.

Cabinet, Carcass

5 Years

Covers all other finishes and all other core materials (MDF, Particle Board); Covers against delamination and edgeband peeling.

Does NOT cover damage caused by misuse, negligence, normal wear and tear; Only bends that are >3mm will be attended by Homecarte.

Shutter

5 Years

Covers all finishes and all core materials (BWP Plywood, BWR Plywood, Commercial Plywood, HDHMR, MDF, Particle Board, Armadio, Profi, Aluminium Shutter Frame; Covers against delamination and edgeband peeling.

Does NOT cover damage caused by misuse, negligence, normal wear and tear; Only bends that are >3mm will be attended by Homecarte.

Hardware, Accessory

Manufacturer’s Warranty

N/A

Rusting is NOT covered under warranty. Customers are advised to not use household cleaning agents, chemical sprays, etc; Does NOT cover damage caused by misuse, negligence, normal wear and tear.

Appliances

Manufacturer’s Warranty

N/A

Labour, Cleaning Charges (for Chimney) will be charged extra.

Sink, Tap, Other Plumbing Installation

Manufacturer’s Warranty

No warranty for installation services and leakage post-handover.

Inspection to be done by customer during handover and issues, if any, will be rectified.

Switches, Lights, Other Electrical Installation

Manufacturer’s Warranty

Labour Charges of Rs. 500 will be charged for any replacement.

Wiring inspection to be done by customer during handover and issues, if any, will be

rectified.

Countertop

No Warranty

N/A

1 Year Warranty for Silicone Sealants;

Any leakage due to sealant in 1st year will be attended to by Homecarte;

Granite and quartz are stones which are made of natural materials. They are susceptible to staining

Gas Piping, Tiling, Other Civil Work (False Ceiling, Painting etc)

No Warranty

N/A

Inspection to be done by customer during handover and issues, if any, will be rectified

Mirror, Glass, Other Fragile Item

No Warranty

N/A

N/A

Homecarte does not warrant against and is not responsible for: (a) any condition of the Product attributable to; or (b) any damage to Products caused by any of the following:

    1. Wear and tear suffered through normal use (including scratches, dents and cuts) or damage caused by impacts or accidents or mishandling.
    2. Rusting of channels, hinges and other metallic parts. These could be damaged due to household chemicals and sprays or due to humidity or moisture or leakage of water on the material, hence care to be taken while using such products around hardware and accessories.
    3. Water leakage and seepage within the building structure and continuous dampness of the surface beyond:
      1. (seventy two) hours for BWP grade plywood (IS710);
      2. (forty eight) hours for BWR grade plywood (IS303); and
      3. (twenty four) hours for exterior grade PB and HDHMR materials.
    4. Degradation, discolouration, damage, fading, etc. in colour, grain, or texture of natural wood materials, laminates and other materials due to exposure to intensive or excessive light, sunlight, moisture or heat or other environmental factors.
    5. Use of inappropriate chemicals, detergents, abrasives or other inappropriate cleaning agents that can damage the wooden surface of the Products or rust accessories.
    6. Mistreatment, negligent use, misuse, insufficient, or improper care (including but not limited to exposure to harsh weather conditions).
    7. Alterations, modifications or use of products which are beyond or inconsistent with supplied Product instructions and / or not been authorized by Homecarte.
    8. Damage or stains due to water leakage and/or seepage.
    9. Damage caused by any force majeure event (such as flooding, hurricane, earthquake, lightning, etc.), environmental condition (such as air pollution, solvent exposure, mould, mildew etc.), or staining from foreign substances (such as dirt, grease, oils, sprays etc).
 
Please visit homecarte.com/care and submit your details with a brief description of your problem. Our executive will give you a call back within 24 working hours and schedule a visit if required.
 
Once you contact our Care Cell with your issue, depending upon the nature of service and the applicable warranty, our care representative will advise you on whether it is covered under the warranty or it is a chargeable service.
 
 
 
 
Currently, we don’t have the option for you to extend your warranty period.
 
 
 

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